Terms and Conditions

Introduction

Welcome to the Souq Jumla Grocery App. By using our app, you agree to comply with and be bound by these terms and conditions.

Registration and Account

To use certain features of the app, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information.

Ordering Process

The app allows users to purchase a variety of products from supermarkets and restaurants

Users can choose from a range of products including vegetables, fruits, frozen meat, dairy products, beverages, and snacks.

Offers and Discounts

The app may provide specific offers and discounts on products. These offers are subject to availability and may be changed or withdrawn at any time.

Payments and Refunds

Payments are made manually rather than through the app. Refunds for cancelled orders or defective products are handled manually by contacting the supermarkets directly, as there is no refund policy within the app.

User Responsibilities

Users are responsible for providing accurate information during the ordering process.

Users must adhere to all relevant local laws and regulations while using the app.

Intellectual Property

The app's content, including but not limited to text, graphics, logos, and images, is the property of Waitrose & Partners and is protected by copyright laws.

Limitation of Liability

Souq Jumla is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use or inability to use the app.

Governing Law

These terms and conditions are governed by the laws of the Middle East, where the headquarters of Souq Jumla is situated.